(A funny(?) aside)
Do you use the Bentley Communities? If you're a Bentley User, you should. They're invaluable. They're a major source of Google results, even if you don't actively participate in the Wikis/Forums.
Do you use Reddit?
Both are knowledgebases built around Discussion Boards or Forums. They allow organized, manageable, extensible, harvestable crowdsourcing of information.
They facilitate the input of expertise and the effective sharing of it.
If you're large and you're not effectively crowdsourcing your knowledge and expertise, you're sailing with an anchor down.
To be clear, Microsoft Teams and its Teams and Channels and Posts is NOT an effective platform for managing, well, anything. Teams is an instantaneous tool rather than a management tool - much like email is a notification medium rather than a management platform.
Here's the best - if implicit - endorsement for the efficacy of Discussion Boards / Forums: Bentley uses them. And not because it's a luxury or an add-on service. They're a necessity. They cannot "staff up" to adequately support the complexity of their software. Why not let the users support themselves? For free. Or the cost of tossing in some User Rankings and badges.
Let Bentley be the model on how to provide a (more) comprehensive support solution where the bulk of the work is provided for free. The Forum Platform supports central management, full visibility, curation, value identification and extension, and, if feeling frisky, actually getting in and answering some questions. If you make it easy to share, your users will do so.
End users have the ability to post new Topics (with keywords!); answers are contained to that topic. They have autonomy and you have oversight.
Now imagine how Teams works: each channel has one continuous conversation. A giant text string. Unmanageable. If Teams isn't work for you, it's not you, it's Teams.
If you're using a Learning Management System (LMS) (like this site (Joomla)), there are full-function Discussion Board plugins - and they're inexpensive (like most Joomla add-ons).
I trash Teams as a management platform, but SharePoint is serviceable. It's not a particularly robust LMS (it serves broader purposes), but it is serviceable, extensible. There are Discussion Board / Forums add-ins that provide a full manageable crowdsource platform - fully integrated into SharePoint.
Having run training/consulting websites for 25+ years, and developed training and support systems (and I answered live support calls at Intergraph over 30 years ago) I'm convinced that effective expertise sharing is the greatest single resource multiplier available to a large organization. more here: Expertise-Sharing as your Greatest Resource Multiplier
The challenge with Bentley Communities are 1) some folks are reluctant to post questions that may make them look overly ignorant and 2) some companies would prefer to keep their solutions close to the vest
(Why share differentiating "intellectual property"? "We're competing against them!"). Kudos and Thank You to those of you who provide so much help to all "for free". You make Bentley Communities work.).
Social Squared by Lightning Tools is one Discussion Board / Forum SharePoint Add-in. It promises to fully integrate into the SharePoint/Microsoft 365 platform - including Copilot AI integration.
I have no affiliation with Lightning Tools, I receive no compensation. They're just the platform I know a little bit about. I'll talk the numbers I know, so that you'll have a benchmark. Contact them for current pricing.
Social Squared has an implementation cost plus a per user cost. A year ago it was around $2500 for site license and then a per-user cost of $2. It's likely changed. Talk to them.
The users are those in a Sharepoint "tenant". For example if your company has 9000 people, but 1500 are Bentley users, you can have a Sharepoint site where only the 1500 Bentley users have access to that site. That would be 1500 in that "tenant" (regardless of how many use it or how often). So your ballpark cost for having 1500 Bentley Users on solution steroids would be around $5500/year.
How committed am I to having effective Expertise Sharing? If the next company I work for doesn't have an effective Discussion Board platform, I'll pay for Social Squared out of my own pocket. The cost is low, and the benefit could be transformational. I'm willing to bet on it.